Who is responsible for your information?
Scoop Dating Limited operates SCOOP and is responsible for the personal information described here. SCOOP is a dating service for adults aged 18 and over. Contact support@scoopdating.com for privacy, safety or account questions.
Information we use
- Your account: name, email address, telephone number where supplied, sign-in identifiers, date of birth and age.
- Your profile: photos, gender, sexual orientation where you choose to share it, height, occupation, interests and the descriptions you enter.
- Your activity: friends, invitations, group membership, likes, matches, messages, photos sent in chat, replies, reactions, read status and notification preferences.
- Location: coordinates when you allow location access, used to find nearby groups. Approximate locations are used for discovery; your precise coordinates are not included in your public profile.
- Purchases and devices: subscription status, transaction information, push-notification tokens, app interactions, advertising identifiers where permitted, and diagnostic information.
- Support and safety: requests, reports, relevant content, investigation notes and actions taken to protect the service.
Why we use it
We use account, profile and activity information to provide the service you request: setting up your account, helping groups discover each other, managing matches and chats, and delivering purchases and notifications. We use proportionate safety and diagnostic information for our legitimate interests in preventing abuse, securing SCOOP and resolving faults. We also process information where needed to meet legal obligations.
Location, group age and gender information, and previous likes help us choose and order the groups shown in discovery.
Sexual orientation is sensitive information. Sharing it is optional and requires your explicit agreement. You can choose “Prefer not to say” or remove your selection in Edit Profile. Advertising permissions and marketing messages are based on your choices; you can change those choices without deleting your account.
Who can see your information?
Other signed-in adult members can see the profile information you share for discovery, including discovery group details and membership. Chat participants can see messages and media shared with them. Your private account email, phone number and exact date of birth are not part of the public discovery profile. People can save or screenshot information you share, so avoid including private contact details in your profile or messages.
Authorised staff may review reported content and information needed to investigate safety concerns. We may disclose information where necessary to comply with a lawful request, protect people or establish, exercise or defend legal claims.
Services that help us run SCOOP
Google Firebase and Google Cloud provide sign-in, databases, storage, notifications and automated photo safety screening. Apple supports Sign in with Apple and App Store payments. RevenueCat helps us verify subscriptions and provides purchase and subscription reporting associated with your SCOOP account. Google AdMob and its consent service provide advertising and privacy choices. These providers receive the information needed for their functions; their own policies also explain their processing.
GIF search, sending and playback are disabled in the launch version (build 109). Older test versions, including build 108, can still connect directly to GIPHY: opening GIF search sends a default search, entering a search sends your terms, and loading GIF previews or previously shared GIFs requests that content. These requests expose your IP address and the requested GIF or search to GIPHY. Any retained GIF message references are covered by our message retention and deletion rules. GIPHY uses request information to deliver and improve its service and prevent abuse; see its privacy policy.
Providers may process information outside the UK. We assess the safeguards applicable to those transfers, including adequacy arrangements and appropriate contractual protections. Contact us for information about the safeguards used for your data.
Advertising, analytics and permissions
Free accounts may see clearly labelled native ads. Advertising services may process device identifiers, IP-derived approximate location, ad interactions and diagnostics. We request the relevant consent and, where required, Apple tracking permission before tracking. You can revisit available advertising choices in Settings and change device permissions in iOS Settings. Premium removes in-app advertising. Rewarded ads are not offered at public launch.
Optional Firebase product analytics is disabled in the launch app. We still process operational and security logs needed to run and protect Scoop. Advertising providers and GIPHY process the service-related information described above, including measurement and service improvement under their own policies.
How long we keep information
We keep account information and shared content while needed to operate your account. Deleting your account starts a retryable cleanup of your profile, photos, authored chat content and related records. Access is withdrawn while cleanup runs. Completed deletion-job records expire after seven days. We retain minimal account identifiers and deletion/access markers to prevent delayed requests or restored data from recreating deleted information; these markers do not contain your profile, photos or messages.
Closed moderation reports and their action history are normally removed after 12 months. We keep unresolved cases while they are needed and review any longer retention for serious safety issues or legal claims. A documented legal hold can delay deletion. Recovery backups are kept separately from the live service. Our backup retention target is 30 days. Deleted information must remain out of normal use and deletion records must be reapplied before restored data returns to the service. Payment providers retain their own transaction records under their policies and legal obligations.
If you join our beta or launch mailing list, we use your email and optional first name to send the updates you request. You can withdraw by contacting us. We remove the signup record when consent is withdrawn.
Your choices and rights
You can edit your profile, change permissions, block or report a member, and start account deletion in the app. Deleting your SCOOP account does not cancel an Apple subscription; manage subscriptions in your Apple account settings.
You may ask to access, correct, erase, restrict or receive a portable copy of your information, and object to processing where applicable. You can withdraw consent at any time; this does not affect processing already carried out. We may need to verify your identity. Email support@scoopdating.com. You can also complain to the Information Commissioner’s Office.
Changes
We will update this page and explain material changes through an appropriate notice. Where a new use requires consent, we will ask for it.